FAQs

Shipping Policy & Delivery Policies
Understanding our delivery process
  • Once you place an order through our website, the products you order are inspected thoroughly to ensure they are in a perfect condition.
  • After the products pass our quality check, they are packed and handed over to our trusted delivery partners. 
  • Our delivery partners then bring the package to you at the earliest possible. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
  • In case, you live in an area not serviceable by our courier partners, We will see if the order can be shipped via India Post. If that also doesn’t work, We will cancel your order and refund you the full amount.
How are the products packed
  • We package our products in cloth pouches and put them in carton boxes depending on the order quantity. Each individual product is packaged in handmade pouches with our company logo
What all locations we ship to
  • We ship to all locations in India excluding Jammu & Kashmir, Himachal Pradesh, Uttarakhand, Sikkim, Assam, Arunachal Pradesh, Nagaland, Manipur, Mizoram, Tripura & Meghalaya.
Ok, so my order is shipped, How do I track it ?
  • Once your order has been dispatched, you will receive an email with the tracking details and the details of the courier company that is processing your order.
  • You can track the status of your package 24 hours after your order is dispatched from our warehouse.
What is the estimated delivery time
We dispatch most orders within 1-3 business days (excluding Sundays and public holidays)
  •  Customer will be notified in case there is a delay in shipping the product.
  • We target to dispatch all orders within 5 business days of order date.
What are the shipping charges for my order
  • We have standard shipping charges for most addresses.
  • For orders with more number of products, Shipping is calculated using weight of the package.
  • For International Shipments, We use DHL Express. For upto 2kg it’s INR 2000
Do you ship internationally

Yes, we ship worldwide. Write to us before you place an order. We will provide you shipping rates and available payment options via email.

Customs and International Shipping

International orders are shipped from Hyderabad or Cochin, India to the provided shipping address. The shipping and handling charges are mentioned at the time of check out and the customers are informed of the same, before making the payment. The shipping charges do not include customs charges which vary according to the country the order is being placed from and cannot be pre-determined or communicated by the brand. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, customer will be responsible for paying these additional fees. shipping and handling rates may vary, based on product, packaging, size, volume and other considerations.

Exchange Rates for International orders

Presently, we are charging in US dollars only.  Payment can be done via Bank transfer, Paypal etc.

Returns & Refunds
  • We only deal with Beauty category and our category of product is non-returnable due to hygiene and personal care nature of the product.If you decide to cancel your order after making a payment, and before shipment, you can do so. Your entire order amount will be refunded. Once we initiate your refund, it will usually take up to 5-10 working days for your Bank to credit the funds back to your account. You will not be charged any fee for the cancellation.
  • If there’s a missing item or item damage etc upon receiving the order, it must be immediately addressed to us to claim a replacement or refund. Send a mail to use with photographs within 24 hours of package acceptance. We mark individual weights of items and also our dispatch team verify each order and put signatures to confirm before it’s shipped out. So, we can easily spot missing item. For missing item claims – Clear picture of invoice that comes along with the packaging is a must. No claims will be allowed post 48 hours of package acceptance.
Special case of cancelling the items and getting refunds
  • If the order or the item(s) you want to cancel have not been shipped yet, Write to us at contact@sheshabeauty.com to cancel your order before it leaves our warehouse. In such cases, the order will be cancelled and the money will be refunded to you within 24-48 business hours after the cancellation request.
  • For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the confirmation regarding the payment from our payment gateway/bank. It may take 5-10 additional business days for the amount to reflect in your account. This totally depends on your bank. We would provide you with Refund ID/Transaction ID if applicable and you’d take it up with your issuing bank incase of any delays.
Payments
Are the payments at Shesha Beauty secure ?
  • Shopping at Shesha Beauty is 100% safe. All Credit card and Debit card payments are processed through secure and trusted payment gateways (RazorPay) managed by leading Indian banks.
  • Shesha Beauty uses latest 256-bit encryption technology to protect your card information while securely transmitting it to the Banks for processing the payment.
  • The 3D Secure password is an additional password that you’ll be asked to enter after entering your card details on the payment page. You’ll be redirected to your individual bank’s page where you’ll have to enter the Verified by Visa password for Visa cards or SecureCode password for MasterCard cards. Your card-issuing bank will give this password to you and you should have this password prior to shopping on Shesha Beauty.
  • Note: 3-D secure password has been made mandatory by the Reserve Bank of India to ensure safer online shopping. This will add an additional layer of security and thus, prevent misuse of a lost or stolen card, as the user will be unable to proceed unless they enter the password associated with your card, created by yourself and known only to you.
  • RazorPay is a leading Payment Gateway Service Provider, authorized by Indian financial institutions, to appoint Sub Merchants. CCAvenue accept and validate Internet payments via Credit Card, Debit Card, Net banking, UPI, ATM-cum-Debit Card, Digital and Mobile Wallets, Mobile Payment and Cash Card modes from the end customers in real-time.
Is it safe to shop online from Shesha Beauty using my debit/credit card?

When you shop with us you can conveniently keep all your worries and concerns behind. We strive to ensure a safe and secure shopping experience to our customers. To make sure that our customers’ shopping experience is private, safe and secure, all Credit Card, Debit Card and Net Banking transactions are processed using a secure encrypted connection to keep your transaction details confidential at all times. We do not keep your details on file; this is why we ask you for your card details each time you make a purchase. hopping at Shesha Beauty is 100% safe. All Credit card and Debit card payments are processed through secure and trusted payment gateways (Razor Pay) managed by leading Indian banks.

What happens if my debit/credit card has been compromised while making a payment online?

We do not collect or store your credit card information. If you suspect any such thing, then please report this to your bank immediately.

What happens to my money deducted from my debit card/credit card/Net Banking for an unsuccessful order?

If your card is debited and no order placed, no need to get worried at all!
Please check your bank/credit card account, as if the money is debited on a failed transaction, it will be rolled back into your account within 7 business days. The time taken can vary from bank to bank and we unfortunately won’t be able to expedite this. Please contact your bank for updates.
If the transaction is successful and the money has been credited to our account we would initiate refund within 3 days of your request.

Is my personal information secure at Shesha Beauty

Yes. All information shared by you remains confidential and will not be shared elsewhere.

What happens if the products added to cart goes out of stock?

If a product goes out of stock while adding it to your shopping cart or after you have added to your cart, you will be updated immediately. You will not be able to place order with out of stock product/s

Managing your Account
Creating a new Shesha Beauty Account
  • Customers can create an account or checkout as a guest while shopping from our site. If you create an account with us, You can manage your orders, track your shipment once it leaves our warehouse etc.
  • When you sign up for your Shesha Beauty account, you can enter all your details including your address and phone number onto your account page and it will be recorded for future purposes! This way you do not have to keep filling in your details for every new order. To manage these addresses, visit the “My Account” page and click the “Addresses” tab.
What if I forget my Account Password

When signing in you can click on the ‘Forgot Password’ link below the sign up area. You will immediately be redirected to a new page where you will be instructed to fill in your registered email address. Soon after, you will receive an email with a link to ‘reset your password’.

Checkout as a Guest

If you wish not to create an account with us, But, would love to place an order through our site, You can use the ‘guest checkout’ option’ – You will be receiving an email upon successful order placements and you will also get a mail with tracking details once your order leave our warehouse.

Are the products listed in Shesha Beauty genuine ?

We at Shesha beauty are fully dedicated to our customers’ satisfaction. Rest assured that all of the products are genuine and authentic.  Our Ayurvedic Line of products are manufactured in our facility in Palakkad, Kerala that has a valid Ayurveda License and also have Drug Controller License (86 years of legacy and heritage). Soaps and shampoos are manufactured in a facility in Cochin, Kerala that’s GMP compliant and also has a valid drug controller license. Our Virgin Coconut Oil is edible and has a FSSAI license. Pure Rose Water is manufactured at Kannauj in a facility with a valid manufacturing license. 

I have a query and it’s not listed here.  What should I do ?

Write to us at contact@sheshabeauty.com